End User License Agreement (EULA) for Ora DJ

Preamble

This End User License Agreement ("EULA" or "Agreement") governs the provision of free desktop features and the optional paid Ora+ Cloud Library subscription, and the use of the software application Ora DJ ("Software").

The provider and contracting party is:

Heyora UG (haftungsbeschränkt), Leberstraße 63, 10829 Berlin, Germany. Commercial register: Local Court (Amtsgericht) Charlottenburg (Berlin), HRB 286080 B. Represented by: Yannick Feige. Email: hey@ora-dj.com

(hereinafter "Heyora", "Provider", "we" or "us").

The Agreement between Heyora and the user ("User" or "you") is concluded upon acceptance of the Agreement in the course of creating the user account to download the Software. An Ora+ subscription is concluded separately when the User completes the subscription order in Checkout, including any agreed free trial or promotional period. The selected plan, price, currency and billing dates are shown before the order is completed.

1. Scope

1.1 This Agreement applies to the provision, free of charge, of the Software, which Heyora makes available directly via the website ora-dj.com. This Agreement also applies to the optional paid Ora+ Cloud Library subscription, subject to the subscription conditions in Section 18.

1.2 The Provider makes the free beta version of the Software available at no charge. No personal data is provided as consideration; the data processed in connection with the account serves exclusively to provide the Software and to comply with legal obligations. Ora+ is an optional paid Cloud Library subscription. The free desktop features remain available independently of an Ora+ subscription.

1.3 The Software is offered to consumers and entrepreneurs. Mandatory statutory consumer rights remain unaffected.

1.4 Applies only to entrepreneurs: Conflicting or supplementary general terms and conditions of the User do not become part of the contract, even if Heyora does not expressly object to them.

2. Definitions

Software / Ora DJ: the DJ and audio-mixing program provided by Heyora as an executable program, including documentation and any updates.

Account: the user account to be created by the User, which is required to download and use the Software.

Consumer: any natural person who enters into the Agreement for purposes that are predominantly outside their trade, business or profession.

Entrepreneur: a natural or legal person or a partnership with legal capacity that, when entering into the Agreement, acts in the exercise of its trade, business or profession.

User Content: the music and audio files provided locally or through Cloud Library by the User, as well as results derived therefrom (e.g. mixes, metadata), which the User imports, analyzes, plays, mixes or (where available) records with the Software or Cloud Library.

Third-Party Components: software components of third parties incorporated into the Software (in particular open-source libraries and models) in accordance with Section 10.

Documentation: the instructions, help texts and technical descriptions of the Software provided by Heyora.

Ora+: the optional subscription for Cloud Library, including supported cloud synchronization, mobile listening, downloads and preparation features.

Cloud Library: the private cloud copy of the User's selected content and related navigation data, associated with the User's account.

3. Majority age; offering not directed to children (COPPA)

Use of the Software and the creation of an account are permitted only to persons who have reached the age of 18. Ora DJ is not directed to children, in particular within the meaning of the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6505, as amended). Heyora does not knowingly collect personal data from minors.

4. User account and registration

4.1 Downloading and using the Software require the creation of an account and acceptance of this Agreement. Upon registration, the requested information (in particular name, age, email address) must be provided completely and accurately.

4.2 The User is responsible for keeping their access credentials confidential and shall inform Heyora without undue delay if there are indications of unauthorized use of their account.

4.3 Heyora may block or delete an account if the User materially breaches this Agreement or is not of full age; the User's statutory rights remain unaffected.

4.4 The User may delete their account at any time; this ends the usage relationship. Account deletion also stops future Ora+ subscription billing and initiates deletion of cloud content in accordance with Section 18 and the Privacy Policy. Required financial and legal records may be retained. Cancelling only Ora+ does not delete the account.

5. Rights of use in the Software

5.1 Heyora provides the User with the Software for managing music libraries, planning playlists and live sets, organizing tracks and supporting related DJ workflows. Depending on the current product version and subscription plan ("Tier"), the Software may include, among other things:

• importing music libraries, playlists and metadata from supported sources;
• organizing playlists and live sets;
• planning DJ sets on a visual workspace;
• managing tracks, cue points, memory cues, metadata, tags or notes;
• connecting compatible DJ controllers or audio devices;
• playback, preview, analysis or preparation functions;
• export, synchronization or interoperability functions with third-party DJ software, where supported.

The exact scope of functions depends on the selected Tier, the current product description on the Provider's website, the operating system, the available hardware and any technical or licensing restrictions of third-party systems.

5.2 Heyora grants the User a simple (non-exclusive), non-transferable and non-sublicensable right to use the Software as intended. Any usage fees result from the Tier selected by the User. Ora+ fees and access periods are governed by Section 18. Ending Ora+ does not end access to the free desktop features.

5.3 All rights not expressly granted remain with Heyora or the respective rightholders.

6. Consumer rights in the case of free provision

With regards to the free beta version and any free tier version, the Software is provided free of charge and without the provision of data as consideration; hence the special provisions for paid consumer contracts do not apply. This concerns in particular a right of withdrawal, a cancellation button and the special warranty for digital products provided for a fee. Other mandatory statutory consumer rights remain unaffected.

6.1 The preceding provisions concern free desktop use. They do not apply to the paid Ora+ service merely because a trial or voucher temporarily reduces its charge to zero. Consumers retain the applicable statutory rights concerning paid digital products and services, including conformity, required updates and remedies for defects.

6.2 Consumers entering an Ora+ contract online have the applicable statutory right of withdrawal. Section 19 sets out the withdrawal notice and model form. The free trial and ordinary subscription cancellation are separate from statutory withdrawal.

6.3 Activating Cloud Library does not by itself waive a statutory right of withdrawal. Any declaration concerning performance during the withdrawal period must be presented separately where legally required.

7. Restrictions on use

7.1 Unless permitted by mandatory law or expressly allowed in this Agreement, the User is prohibited from:

• (a) reproducing, renting, leasing, lending, selling, distributing, transferring, publishing, bundling or sublicensing the Software or parts thereof;
• (b) decompiling, reverse engineering, disassembling the Software or otherwise determining its source code;
• (c) modifying or editing the Software or creating derivative works based on it;
• (d) removing or altering copyright, trademark or other intellectual-property notices;
• (e) circumventing or disabling technical protection, activation or licensing mechanisms.

7.2 The User is not entitled to reproduce or use the Software, its user interfaces, components or the content contained therein for the purpose of text and data mining and/or the training of artificial intelligence.

8. Rights in User Content and public performance

8.1 The rights in the User Content are to be distinguished from the terms of use of the Software. Decoding or analyzing a track by the Software does not make the track a derivative work of the Software.

8.2 The User is solely responsible for holding the necessary rights (in particular copyright and neighbouring rights) in the User Content that they process with the Software, and warrants that its use (including public performance) is permitted.

8.3 For streamed or purchased music, the respective provider and license terms apply; not every source permits use in DJ software or public performance. Compliance with these terms is the User's responsibility.

8.4 In the case of public performance or playback, additional rights and levies payable to collecting societies may arise (varying by country). Fulfilling these obligations is the responsibility of the User or of third parties (e.g. event organizers).

8.5 For use without Cloud Library, processing of the User Content (including BPM/key analysis) takes place locally on the User's device; Heyora thereby obtains no access to it and does not transmit it to itself or to third parties. If the User enables Cloud Library, selected content and associated data are uploaded and processed to provide cloud synchronization, mobile preparation and playback as described in the Privacy Policy.

8.6 The Software is a neutral tool and does not supply, host, broker or stream any music except for storing and delivering the User's own content through Cloud Library as described in Section 18, and Heyora grants no rights relating to User Content. The Software must not be used to infringe the rights of third parties.

8.7 The User retains ownership of User Content and grants Heyora only the non-exclusive rights necessary to store, reproduce, convert, transmit and make that content available to the User through Cloud Library. These rights are limited to operating, securing and maintaining the contracted service and do not permit unrelated exploitation of the User's music. The User must hold the rights necessary for uploading and using the content.

9. DRM and copy protection

9.1 Neither Heyora nor the User may circumvent technical protection measures (DRM/copy protection) (e.g. under the Digital Millennium Copyright Act (DMCA) in the USA and comparable provisions of other states).

9.2 The Software processes local and, where Cloud Library is enabled, synchronized unprotected audio files of the User and does not remove or circumvent any copy protection.

9.3 Determining whether a file is protected and may be used is the responsibility of the User.

10. Open-source and third-party components

10.1 The Software contains third-party components that are subject to separate license terms. Heyora provides a complete overview (component, license, copyright) in the Third-Party Notices of the Software.

10.2 Third-Party Components are provided by their respective rightholders "as is" and without warranty or indemnification with respect to third-party intellectual property rights. Heyora therefore assumes no warranty or indemnification for the Third-Party Components. This provision does not exclude Heyora's obligations or the User's mandatory rights relating to the paid Ora+ service.

11. No warranty in the case of free provision, data backup and liability

11.1 As long as Heyora provides the Software free of charge, Heyora provides it "as is"; no particular suitability, availability or freedom from defects is warranted. This provision does not exclude mandatory conformity or update obligations for the paid Ora+ service.

11.2 Irrespective of whether Heyora provides the Software for a fee or free of charge, the User is responsible for making regular backup copies of the User Content and of other data used in connection with the Software. Heyora is liable for data loss only in accordance with Sections 11.3 and 11.4 and only insofar as the loss would also have occurred had proper data backup been carried out. Cloud Library synchronization does not replace an independent backup. The preceding limitations do not exclude mandatory statutory rights or remedies relating to the paid Ora+ service.

11.3 Heyora is not liable, for and in connection with the provision of its services, for slight negligence, unless there is a breach of a contractual obligation whose fulfillment is essential to the proper performance of the contract and on whose compliance the other party regularly relies and may rely (cardinal obligations). In such cases Heyora is liable only for foreseeable damage typically to be expected. Material contractual obligations are those obligations that form the basis of the contract and that were decisive for entering into the contract.

11.4 Heyora is not liable for the loss of data insofar as the damage is based on the User's failure to carry out data backups and thereby ensure that lost data can be restored with reasonable effort. This provision does not exclude liability that cannot lawfully be limited or mandatory remedies relating to the paid Ora+ service.

11.5 The limitation of liability under Section 11 does not apply insofar as (i) liability cannot be limited or excluded under applicable law, in particular under product liability law; (ii) in the event of intent or gross negligence; (iii) in the case of injury to life, body or health; (iv) in the event of fraudulent concealment (Arglist); and (v) in the event of non-compliance with an agreed guarantee.

12. Data protection and telemetry

12.1 Heyora processes personal data only to the extent necessary and in accordance with applicable data protection law, in particular the GDPR. Details are set out in the Privacy Policy.

12.2 The Software is designed for data minimization. When Cloud Library is not enabled, User Content and its analysis results remain locally on the device; track metadata and audio data do not leave the device. If Cloud Library is enabled, selected content and associated data are synchronized as described in the Privacy Policy.

12.3 Any collection of diagnostic and usage data (telemetry, crash reports) takes place only with the User's consent and can be deactivated by the User for the future; it is neither a condition of use nor consideration. Necessary processing for Ora+ billing, Cloud Library access, synchronization and service security is described separately in the Privacy Policy.

13. Changes to and deactivation of the Software

13.1 Heyora offers the Software as a standardized service for a large number of users and therefore provides it to the User in the version generally made available at the relevant time. If Heyora materially changes the Software to the User's detriment, Heyora will inform the User at least 30 days in advance. This duty to inform does not apply insofar as changes are, in Heyora's reasonable assessment, necessary to comply with legal requirements or to ensure the security of the Software, of Heyora, the User or third parties. In such cases Heyora will inform the User within a reasonable period, which may also fall after the change has been made. Where specific functionalities have been agreed, the User has a right of termination in the event of a material change. Changes affecting the paid Ora+ service must additionally satisfy the applicable statutory requirements for changes to paid digital services, including any required valid reason, information and termination right. Subscription price changes are governed separately by Section 18.10.

13.2 Heyora is entitled to block, restrict or deactivate the usability of the Software in whole or in part remotely ("Deactivation") if there is a legitimate reason. Legitimate reasons are: (a) a significant security vulnerability or a danger emanating from the Software to users, third parties or their systems; (b) a statutory, official or judicial obligation; (c) the loss of rights that Heyora requires in order to provide the Software (e.g. licenses to Third-Party Components); (d) a material breach of this Agreement by the User; (e) the discontinuation of the free provision of the Software as a whole. Discontinuation of free provision alone is not a basis to withhold a paid Ora+ service during an agreed paid period without the remedies required by law.

13.3 For reasons that do not require immediate action, Heyora will, where possible, inform the User in advance with reasonable notice. In urgent cases, Deactivation may take place without prior notice.

13.4 Deactivation concerns only the Software; locally stored User Content remains unaffected and can continue to be used with other software.

13.5 Insofar as the Software is provided free of charge, there is no claim to damages, compensation or refund in the event of Deactivation; Section 11 remains unaffected. Mandatory statutory rights, in particular those of consumers, remain unaffected.

13.6 For status/license verification and, where applicable, to enable Deactivation, the Software will establish a connection to a Heyora server at regular intervals.

14. Indemnification by the User

14.1 Insofar as the User uses the Software as an entrepreneur, the User shall indemnify Heyora as well as its legal representatives, employees and vicarious agents against all third-party claims that are asserted against Heyora and for which the User is responsible, insofar as they are based on:

• (a) the User's User Content or its use with the Software;
• (b) an unlawful use of User Content or other content, in particular the infringement of copyright, neighbouring rights, trademark, personality or other rights of third parties;
• (c) a breach of this Agreement by the User;
• (d) a breach by the User of applicable law, including data protection, competition or export law.

14.2 The indemnification covers the reasonably necessary costs of out-of-court and judicial legal defense, as well as damages and comparable payments that Heyora is obliged to make as a result of a claim covered by 14.1. Fines and contractual penalties are covered only insofar as passing them on is legally permissible.

14.3 Heyora will notify the User of any claim without undue delay in text form, will (where legally possible) give the User the opportunity to defend, and will not acknowledge or settle any claims without prior coordination with the User. The User and Heyora will support each other in the legal defense and will provide each other with the information required for this purpose. Heyora remains entitled to conduct the legal defense itself; in that case the User bears the reasonable costs for this within the scope of 14.1 and 14.2.

14.4 No indemnification exists insofar as Heyora is itself responsible for or has contributed to the claim; in the event of a contributory cause on Heyora's part, the indemnification is reduced accordingly. The User is not liable for claims based on an independent breach of duty by Heyora.

14.5 This Section 14 does not apply to consumers.

15. Term and termination

15.1 The Agreement is concluded for an indefinite period. Both parties may terminate the usage relationship subject to a notice period of one month to the end of a calendar month; the User by declaration in text form, by uninstalling and/or deleting their account, and Heyora by declaration in text form, by discontinuing the provision of the Software or by deleting the account. For Ora+ subscriptions, the subscription periods and cancellation rules in Section 18 take precedence. Uninstalling, signing out, pausing sync or clearing Cloud Library does not cancel Ora+ billing.

15.2 The right to extraordinary termination for good cause remains unaffected. Good cause for Heyora exists in particular in the event of a material breach of Section 3, 7, 8 or 9.

15.3 Upon termination, the right of use expires; the User must uninstall the Software and delete existing copies. Sections 7 to 14 survive termination. Termination of only an Ora+ subscription does not terminate the account or the right to use the free desktop features and does not require uninstalling the Software.

16. Third-party trademarks

The Software is an independent product of Heyora. Heyora is not affiliated with, and is not supported, sponsored or authorized by, the manufacturers of other DJ software or hardware, streaming or music providers, record labels, artists or other third parties whose names, trademarks or products are mentioned in the Software or the Documentation. All trademark, product and company names mentioned are the property of their respective owners. Their mention serves solely for description and identification (e.g. regarding interoperability, supported file formats or compatibility) and does not establish any business connection, partnership or endorsement. In particular, macOS and Apple are trademarks of Apple Inc.; there is no connection with, or sponsorship by, Apple.

17. Final provisions

17.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Applies only to consumers: If the consumer has their habitual residence in another state, the mandatory consumer protection provisions of that state remain unaffected (cf. Art. 6 of the Rome I Regulation (EC) No 593/2008).

17.2 Applies only to entrepreneurs: Insofar as a choice-of-venue agreement is permissible and the User is an entrepreneur, the exclusive place of jurisdiction is Heyora's registered seat in Berlin; Heyora is also entitled to bring proceedings at the User's general place of jurisdiction. For consumers, the statutory places of jurisdiction apply.

17.3 The User may use the program only in accordance with applicable export and sanctions regulations (in particular those of the EU and the USA) and must not export it to, or use it in, sanctioned territories.

17.4 Heyora is entitled to amend this Agreement. Amendments may be made to adapt to applicable law or to implement the further development of contractually agreed services, provided that such amendments do not significantly shift the previously agreed balance of performance and consideration in Heyora's favor. Heyora will notify the User of amended contract terms at least thirty (30) days before they take effect. The amended contract terms become effective if the User does not object to them in text form (e.g. by email) within the reasonable period stated in the notice and continues to use the Software after the period has expired. Heyora will specifically draw the User's attention to these consequences in the notice. Other termination rights of the parties remain unaffected. Changes affecting the paid Ora+ service must preserve mandatory statutory consent and termination rights. Silence or continued use does not replace consent where consent is required for such changes. Ora+ price changes are governed by Section 18.10.

17.5 Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.

17.6 Amendments and supplements to this Agreement must be made in text form.

17.7 The language of the contract is English.

18. Ora+ subscriptions and Cloud Library

18.1 Scope. Ora+ is an optional subscription for one person and one account, with one cloud library across supported devices. One active desktop library supplies the cloud content; independent desktop libraries are not merged. Users select playlists for content synchronization. The folder and playlist navigation tree may also be synchronized, including stubs for playlists whose track content is not selected. Available mobile features include listening, downloads, playlist changes and cue preparation as described in the current product offer.

18.2 Availability and payment routes. Ora+ is offered in EU countries and in non-EU countries covered by Stripe Managed Payments tax coverage. The billing-region suggestion can be changed before Checkout and is not proof of tax residence. For direct EU sales, Heyora is the seller and uses Stripe Payments/Billing and Stripe Tax. For managed sales, the merchant of record and transaction terms are identified in Checkout; Heyora remains the provider of Ora DJ and Cloud Library. Changes of address do not automatically change an existing contract's currency or payment route. A change of merchant-of-record route requires a new agreed Checkout.

18.3 Prices and payment. The subscription price, billing period, applicable taxes and currency are shown in Checkout before the order is completed. EU prices include applicable VAT. For non-EU offers, applicable taxes may be added to the displayed base price. Managed Payments may present a local-currency price. Prices and promotional offers may vary; the total amount, tax treatment and currency accepted in Checkout apply to the subscription. Annual fees are charged upfront for twelve months. Payment and invoice management are available through the hosted management service.

18.4 Free trial. Eligible accounts receive one 14-day trial beginning when Checkout is completed. A payment method is required. Unless cancelled before trial end, the subscription automatically becomes paid and the selected monthly or annual fee is charged at the end of the trial. The trial end and first-charge information are shown before the order is completed. Cancelling during the trial avoids that first subscription charge. Changing plans during the trial does not restart or extend its original end date, except where an expressly agreed promotional offer provides otherwise.

18.5 Renewal and ordinary cancellation. Monthly subscriptions renew monthly and annual subscriptions renew annually unless cancelled before the next renewal. The User may request cancellation at any time, effective at the end of the current subscription period. Access continues through the displayed end date. Cancellation is available through Settings → Account or the hosted management service The User may also contact hey@ora-dj.com. A pending plan change does not remove the right to cancel. No voluntary prorated refund is automatic; statutory withdrawal, remedies, extraordinary termination and refunds required by law or issued under applicable merchant-of-record terms remain unaffected.

18.6 Plan changes. A change from monthly to annual starts a new annual term immediately. Unused paid monthly time is credited toward the annual charge; a credit is not a cash refund. The resulting charge is shown before confirmation. A change from annual to monthly takes effect at the end of the current annual term, with no immediate refund or charge solely for scheduling that change. Any required payment or authentication must be completed for a paid upgrade to take effect.

18.7 Failed payment. For a failed renewal after a paid period, cloud access may continue for seven days from the original unpaid renewal deadline while payment recovery is attempted. Repeated attempts do not extend that deadline. A failed first payment after a trial does not receive this paid-customer grace period. If payment is not recovered, new cloud access stops after the applicable access period and the subscription may be cancelled. Free desktop features and local originals are unaffected.

18.8 Promotional vouchers. Heyora may offer vouchers granting a stated number of free subscription months to eligible new or existing customers. Vouchers are promotional, not purchased gift certificates, and cannot be combined. Each offer states its eligible plans, redemption deadline and activation conditions. Personal offers may be limited to the intended recipient; public codes may be shared where the offer permits. Redeemed benefits apply to the redeeming account and cannot be transferred to another account or exchanged for cash.

18.8a A payment method is required when using a voucher. The subscription continues automatically at the agreed paid price after its free period unless cancelled. Before activation, the offer shows the free period, the next charge date and amount, and how the voucher interacts with any trial. The offer also states how free months apply to a monthly or annual subscription, including an existing prepaid annual period. The deadline to redeem a voucher is distinct from the duration of an already activated benefit. Vouchers do not retrospectively remove already paid access.

18.9 Limits and fair use. Cloud Library supports up to 10,000 synchronized tracks. Fair-use ceilings are 150,000 total minutes of cloud audio and 300 GB of cloud storage. The limits apply to trial, paid and complimentary cloud access. There are no automatic metered overage charges. Where a limit is reached, additional cloud uploads or synchronization may be restricted until usage is reduced. We will explain the relevant restriction and how to reduce usage. Abuse, unlawful uploads or conduct that jeopardizes service security may be restricted proportionately, subject to mandatory rights. Local music files are not deleted merely because a cloud limit is reached.

18.10 Price changes. We may propose a different subscription price for a future renewal, with no change to the price of an already agreed monthly or annual period. We will notify affected users at least 60 calendar days in advance, stating the new amount and currency, the renewal date when it would apply and how to cancel before that date. Where required by applicable law, we will obtain the User's agreement before applying the change. The change and its notice must preserve any mandatory consumer rights; notice alone does not replace required consent.

18.11 Access and offline use. After cloud access ends, new synchronization, streaming and download authorization cease. Existing offline permissions can last up to 30 days, capped by the effective access end when issued. Access changes are applied at ordinary checks and may not immediately interrupt already authorized or buffered playback. Reconnection or renewal of permission may be required. The service does not guarantee remote deletion or immediate revocation of files already downloaded to a disconnected device.

18.12 Cloud retention. After effective cloud access ends, we retain the cloud copy for at least 30 days, including after any failed-renewal grace has ended. We send a warning before automatic deletion and allow at least seven days after the recorded successful send. Cleanup can occur later where warnings or billing reconciliation are delayed. Renewing before cleanup can restore access to retained content; recovery is not guaranteed after deletion. This recovery window is not a permanent backup service. Ending Ora+ or deleting the cloud copy does not delete the local library or original music files on the User's Mac.

18.13 Account deletion and cloud reset. Deleting the entire account stops future billing as part of the deletion process and initiates erasure of cloud content. It does not trigger an automatic voluntary refund. Financial or legal records that must be retained are handled under the Privacy Policy. Clearing or resetting only Cloud Library, signing out, uninstalling the application or pausing synchronization does not cancel the subscription. Complimentary cloud access does not itself cancel an existing paid subscription.

18.14 Support and declarations. Subscription support is available through the existing support channel and hey@ora-dj.com. We record cancellation and withdrawal declarations with their receipt time, verify the relevant contract where necessary and confirm the resulting action. Necessary verification does not change the effective receipt time of a valid declaration. Statutory rights are not subject to discretionary support approval.

19. Withdrawal notice and model form

Right of withdrawal

If you are a consumer, you may withdraw from your Ora+ contract within 14 days without giving a reason. The period begins on the day the contract is concluded, subject to the statutory rules concerning receipt of the required information.

To exercise this right, notify Heyora UG (haftungsbeschränkt), Leberstraße 63, 10829 Berlin, Germany, email hey@ora-dj.com, by a clear statement that you wish to withdraw. You may use the model form below, but it is not compulsory. We will acknowledge an online declaration electronically. Sending the declaration before the withdrawal period expires is sufficient.

Effects of withdrawal

If you withdraw, we will reimburse payments received for the withdrawn contract without undue delay and no later than 14 days after receiving your withdrawal declaration, using the original payment method unless another method is expressly agreed. No reimbursement fee will be charged. Where the transaction was handled by a merchant of record, reimbursement is processed through that provider in accordance with applicable rights.

If you expressly requested service to begin during the withdrawal period and the statutory conditions are met, an amount proportionate to the service supplied before withdrawal may be payable. No subscription fee is charged for service supplied during an agreed free trial or voucher period. Merely activating Cloud Library does not by itself waive the right of withdrawal.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Heyora UG (haftungsbeschränkt), Leberstraße 63, 10829 Berlin, Germany; hey@ora-dj.com

I/We hereby withdraw from the contract concluded by me/us for the provision of Ora+ Cloud Library.

Date the contract was concluded: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Account email or contract reference (optional): ____________________

Signature of consumer(s) (only if sent on paper): ____________________

Date: ____________________

Provider contact

Heyora UG (haftungsbeschränkt)
Leberstraße 63
10829 Berlin
Germany

Email: hey@ora-dj.com